Maybe you’ve looked into outsourcing to solve your problems…or maybe your current

    outsourcing agreement is the source of your problems. Most outsourcers come in to your

        business, take over and lock you into a long-term contract. Outsourcing contracts often have

     a term of seven to ten years, but most companies’ IT requirements change radically in that

                                 period of time. In fact, half of all outsourcing contracts fail due to the customer’s inability to
                                 manage its provider or because the customer’s requirements change.2

                                That’s why HSMC Technology Services is designed around a very

                                simple concept: Flexible engagements based on customizable

                                offerings. HSMC Tech manages only what YOU want managed…and only

                                for the length of time you want it managed. You can adjust

                                the scope at any time as your business needs change.

                                In other words — you’re in control. You choose which hats you want to wear and which hats

                                you want us to wear. HSMC Technology Services interwoven portfolio of service components allows
                                you to get the help you need based on your agenda…not ours.

                                You can get back to focusing on your core competencies and strategic projects while we focus

                                on areas such as:

                                  
                                         • Service desk • Performance and capacity management

                                         • Operations management • Security management

                                         • Service level management • Application management

                                         • Configuration and change management • Solution management

                                         • Availability and continuity management

                                Many of these capabilities can be delivered in ways that add efficiencies, not bodies, to your

                                IT operations. HSMC Managed Services, industry-leading remote monitoring and

                                management portfolio of service offerings provides expertise from the network layer through

                                the application layer. These services support your entire network environment — including the

                                Virus Protection,Firewalls Routers, Desktop Computers, Servers and all operating systems 2000 and             
                                above. We can transform IT service delivery by focusing on prevention. By assessing your entire IT

                                environment, we can identify, measure and manage risk for continuous improvements in your

                                entire IT environment — people, processes and products — to expose leading risk indicators so

                                you can make informed decision about how to make improvements and manage risk.